RelayStarter
Standard support
- When
- Business hours: Monday to Friday, 9 a.m. to 5 p.m. Eastern
- Urgent issues
- One business day
- Other requests
- One business day
Support
How we answer, by plan.
Business
Priority support
- When
- Business hours, plus urgent issues every day of the year
- Urgent issues
- 4 hours, every day
- Other requests
- 12 business hours
Premium
Premium support
- When
- Urgent issues 24 hours a day, 7 days a week, 365 days a year
- Urgent issues
- 1 hour, any time
- Other requests
- 4 business hours
- Also
- A monthly review of how Relay is working on your site
An urgent issue is Relay being down or not answering visitors on your site. Report one with Urgent support on your agreement page, and it alerts our team right away. Times are first response targets, measured from when we receive a request. Business hours exclude US federal holidays.
Plans
What each plan includes.
Back to pricing| Item | Starter | Business | Premium |
|---|---|---|---|
| Setup fee, one time | $500 | $1,000 | $3,000 |
| Monthly, first 12 months | $99 | $199 | $599 |
| Monthly after year one | $149 | $299 | $799 |
| AI replies included each month | 3,000 | 15,000 | 50,000 |
| Monthly AI reply cap | 6,000 | 30,000 | 100,000 |
| Voice or video call minutes each month | 300 | 1,500 | 5,000 |
| Product API connections | $500 each | One included | Up to three included |
| Approved form assistance and proactive help | Not included | Included | Included |
| Custom workflows | Not included | Quoted separately | Two agreed workflows included |
| Custom human AI helper | Not included | Add-on, quoted separately | Add-on, quoted separately |
| Urgent issue first response target | One business day | 4 hours, every day | 1 hour, any time |
| Support | Standard | Priority | Premium, with a monthly review |
Terms
The Relay Services Agreement.
These terms are the agreement you accept when Relay is set up for your business. You get a signed receipt that records the version you accepted.
Put Relay on your site
Let's get Relay answering for you.
Tell us about your site and what your visitors ask most.